Return Policy

We want you to be happy with your order. If something is not right, here is how returns work.

Eligibility

You have 30 days from the delivery date to request a return. Items must be unworn and unwashed. We do not accept returns on items that have been used or laundered.

Return Shipping

You are responsible for paying return shipping costs. We recommend using a trackable shipping method. We are not responsible for lost return packages.

Refunds

Once we receive and inspect your return, we will process your refund to the original payment method within 5 to 7 business days.

How to Start a Return

Email us at elevenzro@gmail.com with your order number and reason for return. We will reply with instructions within 1 to 2 business days.

Need help?

Contact us at elevenzro@gmail.com for questions related to refunds and returns.